Catherine Crawley | Online London Life Coaching and Reflexology Disclaimer and Cancellation Policy
Online London Life Coaching and Reflexology Disclaimer and Cancellation Policy
Online Life Coach, Online Life Coaching, Online London Life Coach, Online London Life Coaching, London Life Coach, London Reflexologist, Reflexology, Life Coaching, Transformational Life Coach, Happiness, Meaning, Purpose, Stress, Pregnancy Reflexology, Goals, Authentic, Anxiety, Issues, Worry, Challenges, Life, Career Change, Work, Relationships, Mental Health, Heal, Relax, Restore, Reconnect, Success, Results, Change, Fulfilling, Stress at work, Stress at home, Tension, Mind, Body, Self-defeating thinking, limiting beliefs, feelings, lost, sad, depressed, direction, need, potential, true self, awareness, acceptance, compassion, meaning, cognitive behavioural coaching, client focused coaching, feeling stuck in life, help, direction, achievement, results, calm, peace, harmony, homeostatis, relationships, communication, vulnreable, fear, love, narcissistic abuse, trauma, humanisitic therapy, healthy, holistic, integrative, wellbeing
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Disclaimer & Cancellation Policy & Covid-19 Protocol


For obvious reasons, there will be new protocols in place going forward. These will include:

Risk assessment over the telephone 24 hours prior to appointment
Hand washing on arrival and after treatments (or hand sanitiser with a minimum of 60% alcohol)
Face coverings by both the therapist and client to be worn (please provide your own face covering at each appointment)
Treatment spacing – allowing at least 30 minutes between clients to minimise contact with other clients
Cleaning – the time between clients also allows for all equipment to be wiped down in addition to any surfaces that have been touched to be cleaned between clients

Please do not attend your appointment if you are showing any signs of Covid-19 including:

A high temperature
A new, continuous cough or have started coughing persistently
Loss of change to sense of smell or taste
New marks, rashes, spots bumps or other lesions on skin or toes
If you discover that you have been in contact, in the last 14 days prior to your appointment with someone who has been diagnosed with or suspected of having Covid-19 or have been contacted by the NHS Track & Trace team and advised to self isolate

If you are showing any of the above symptoms or need to isolate, please do remember to get in touch to let me know that you will be unable to attend.

Extremely Vulnerable and Clinically Vulnerable People

If the Government has classified you as Extremely Vulnerable, it is recommended that you should check with your medical care givers before having reflexology.

If you have been classified as Clinically Vulnerable, this does not at this time exclude you from having reflexology but it is recommended that we have a discussion prior to booking to check that you are happy to proceed.

For up to date information on who is classed as Extremely or Clinically Vulnerable check

Association of Reflexologists Covid-19 Secure Workplace Policy

As a full member of the Association of Reflexologists, I am adhering to their Secure Workplace Policy. You can read this policy here. If you have any questions about this, please do not hesitate to contact me.

The Association of Reflexologists was established in 1984 and today it is the foremost aspirational and independent professional association for reflexology in the UK. The letters MAR after a reflexologists name identifies them as one of our members – a sign that they have met the strictest standards of reflexology practice, they are insured to practise and that they are committed to continually developing their skills and knowledge.

The Association of Reflexologists Covid-19 Secure Workplace Policy Logo is there to offer you assurance that your reflexologist is following Government guidelines and the AoR Covid-19 Secure Workplace Policy for working responsibly and safely during these unprecedented times.
We are all having to change the way we live but even with the adaptations our members will be making we remain confident that you will still receive a wonderful hands on treatment for improved wellbeing. This is a time when our emotional and physical health need some nurturing and support.

Why is Covid-19 such a concern? Covid-19 appears to be a highly infectious virus and is thought to have spread to nearly every country in the world. Governments are particularly worried about this as it’s a new virus that appears to be unpredictable.

As we plan to navigate the roadmap to recovery you can be assured that AoR members displaying the above logo will be following all government guidelines and AoR Covid-19 Secure Workplace Policy to minimise risk of cross infection.

What does the AoR Covid-19 guidance include? AoR Members will:

1. Work within their Governments Guidelines

2. Have prepared for and complied with the AoR Return to work document

3. Comply with the AoR Covid-19 Secure Hygiene Guidelines – details strict hygiene practices for the therapist. You can request to see a full copy from your therapist

4. Changes that will be made include the following:

a. You will be asked to complete a risk assessment form before each treatment to ascertain if it is appropriate for you to have a treatment.

b. Hand washing before and after treatments (or hand sanitiser with a minimum of 60% alcohol)

c. Our members will have clean, dedicated clothes/uniforms for treatments

d. Treatment spacing – allowing 15 minutes between clients to minimise contact with other clients.

e. Cleaning – This 15 minutes also allows for couch/chair coverings to be changed and any surfaces that have been touched to be cleaned between each client .

f. Depending on the latest government guidelines, your reflexologist is likely to be wearing a facial covering and you may be asked to wear one too – even a scarf is fine (ideally double layer cotton).

g. Clean linen and towels – will be used for each client

h. Soft furnishings – will be removed if non-essential or completely covered e.g. foot pillows

i. A cleaning checklist will be on display to show when cleaning has taken place.

j. Waste will be disposed of in line with Government Guidelines

k. Laundry in line with Government Guidelines

As a client you will be required to:

1. Complete a risk assessment before each treatment.(Your therapist will contact you to complete this)

2. On arrival declare if anything has changed with your health or within your family unit.

3. Wash your hands (or use hand sanitiser provided by the therapist) on arrival

4. You will be asked to bring and wear your own face covering.

5. Bring your own bottle of water

6. Inform your reflexologist if you develop symptoms of Covid-19

7. Arrange contactless payment if possible

© Copyright Association of Reflexologists 2020


Please note that we operate a 24 hour cancellation policy. If you need to cancel an appointment 24 hours or less before an appointment then the appointment fee is due in full.



Please be aware that we do not claim that reflexology is a cure for disease, nor is reflexology diagnostic. If you have or suspect you have a health problem, you should consult your GP.

All information provided in this website is provided for educational, referential and informational purposes only. It is considered a “non-medical” source of information and is not intended to be used for diagnosing, prescribing, treating, curing or preventing any disease or illness or individual health problem or to replace expert care by a qualified medical practitioner.

All testimonials are given freely by existing clients.

Privacy Policy

This is the privacy notice of Catherine Crawley Reflexology and Life Coaching owned by Catherine Crawley. In this document, “we”, “our”, or “us” refer to Catherine Crawley Reflexology and Life Coaching.


This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

•verify your identity for security purposes

•provide you with our services

•provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

All information about you will be kept in the strictest confidence. All notes are kept securely.

Please do not email sensitive information such as credit or debit card numbers, as emails are not secure against interception.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at However, if you do so, you may not be able to use our website or our services further.

Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Complaints regarding content on our website

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

Access to your own information

Access to your personal information

•At any time you may review or update personally identifiable information that we hold about you.

•To obtain a copy of any information you may send us a request at

•After receiving the request, we will tell you when we expect to provide you with the information and whether we require any fee for providing it to you.

Use of site by children

•We do not sell products or provide services for purchase by children, nor do we market to children.

•If you are under 18, you may use our website only with consent from a parent or guardian

How you can complain

•If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is

•If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

•If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

•to provide you with the services you have requested;

•to comply with other law, including for the period demanded by our tax authorities and for insurance purposes;

•to support a claim or defence in court.

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any questions regarding our privacy policy, please contact us.

Catherine Crawley may add, remove, update or change information in this website at any time, without prior notice.

If you have any questions we would be pleased to hear from you. Please contact us here.

Reflexology and life coaching sessions are available in Battersea, Clapham,

Chelsea, and at Therapy Rooms in Mayfair and South Kensington.