Catherine Crawley | Disclaimer & Cancellation Policy
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Disclaimer & Cancellation Policy

24 HOUR CANCELLATION POLICY

Please note that we operate a 24 hour cancellation policy. If you need to cancel an appointment 24 hours or less before an appointment then the appointment fee is due in full.

DISCLAIMER

General

Please be aware that we do not claim that reflexology is a cure for disease, nor is reflexology diagnostic. If you have or suspect you have a health problem, you should consult your GP.

All information provided in this website is provided for educational, referential and informational purposes only. It is considered a “non-medical” source of information and is not intended to be used for diagnosing, prescribing, treating, curing or preventing any disease or illness or individual health problem or to replace expert care by a qualified medical practitioner.

All testimonials are given freely by existing clients.

Privacy Policy

This is the privacy notice of Catherine Crawley Reflexology and Life Coaching owned by Catherine Crawley. In this document, “we”, “our”, or “us” refer to Catherine Crawley Reflexology and Life Coaching.

Introduction

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

•verify your identity for security purposes

•provide you with our services

•provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

All information about you will be kept in the strictest confidence. All notes are kept securely.

Please do not email sensitive information such as credit or debit card numbers, as emails are not secure against interception.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at info@catherine-crawley.com. However, if you do so, you may not be able to use our website or our services further.

Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Complaints regarding content on our website

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

Access to your own information

Access to your personal information

•At any time you may review or update personally identifiable information that we hold about you.

•To obtain a copy of any information you may send us a request at info@catherine-crawley.com.

•After receiving the request, we will tell you when we expect to provide you with the information and whether we require any fee for providing it to you.

Use of site by children

•We do not sell products or provide services for purchase by children, nor do we market to children.

•If you are under 18, you may use our website only with consent from a parent or guardian

How you can complain

•If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is info@catherine-crawley.com.

•If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

•If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

•to provide you with the services you have requested;

•to comply with other law, including for the period demanded by our tax authorities and for insurance purposes;

•to support a claim or defence in court.

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any questions regarding our privacy policy, please contact us.

Catherine Crawley may add, remove, update or change information in this website at any time, without prior notice.

If you have any questions we would be pleased to hear from you. Please contact us here.

Reflexology and life coaching sessions are available in Battersea, Clapham,

Chelsea, and at Therapy Rooms in Mayfair and South Kensington.

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